Privacy Policy
Effective Date: July 30, 2026
NovaSun Smart Energy (“NovaSun Smart Energy”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quote, purchase our products or services, or otherwise interact with us.
As an Australian solar energy provider, we aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
1. Information We Collect
We may collect the following types of personal information:
Personal Information
- Full name
- Email address
- Phone number
- Residential or business address
- Postal address
Property Information
- Property type
- Roof type and condition
- Number of storeys
- Property ownership status
- Installation access details
- Existing solar system information
Energy Information
- Electricity provider
- Electricity usage
- Electricity bills
- Meter details (where required)
- Battery or EV charging requirements
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and analytics data
2. How We Collect Information
We collect information when you:
- Visit our website
- Complete an online enquiry or quote form
- Call or email us
- Request a consultation
- Book an installation
- Subscribe to newsletters
- Participate in promotions
- Communicate with our customer support team
- Interact with us on social media
3. Why We Collect Your Information
We use your information to:
- Provide solar consultations and quotations
- Design suitable solar and battery systems
- Arrange site inspections
- Install and maintain solar systems
- Process payments and invoices
- Provide warranties and after-sales support
- Respond to enquiries
- Improve our website and services
- Send service updates
- Send promotional offers (only where permitted)
- Meet legal and regulatory obligations
4. Cookies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Measure visitor traffic
- Analyse user behaviour
- Enhance your browsing experience
You can disable cookies through your browser settings, although some website features may not function correctly.
5. Marketing Communications
We may send newsletters, promotions, or special offers if you have consented to receive them.
You may unsubscribe at any time by:
- Clicking the Unsubscribe link in our emails
- Contacting us directly
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
- Solar equipment manufacturers
- Installation contractors
- Electricians
- Finance providers (where requested)
- Payment processors
- Software and CRM providers
- Government rebate agencies
- Network operators
- Legal and regulatory authorities where required
These providers are only given the information necessary to perform their services.
7. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Security measures include:
- Secure servers
- SSL encryption
- Password-protected systems
- Access controls
- Regular security monitoring
Although we use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet warranty obligations
- Comply with Australian laws
- Resolve disputes
- Enforce our agreements
9. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.
10. Access and Correction
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete information where legally permitted
To make a request, please contact us using the details below.
11. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under 16 years of age.
12. International Data Transfers
Some of our technology providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection consistent with applicable privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
NovaSun Smart Energy
Company Name: NovaSun Smart Energy
Phone: 0485 854 270
Email: info@novasunsmartenergy.com.au
Address: 1–3 Metro Parade, The Heroic, Mawson Lakes, SA 5095
Website: https://novasunsmartenergy.com.au/
Your Consent
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.