NovaSun Smart Energy Pty Ltd
Last Updated: 10 January 2026
1. Introduction
NovaSun Smart Energy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Google & Facebook Lead Ads and our website for solar and battery storage installation services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you complete a Google/Facebook lead form and/or our website lead form, we may collect the following personal information:
Contact Details
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Full name
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Email address
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Phone number
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Residential address
Project Information
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Solar and/or battery requirements
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Estimated budget
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Preferred installation timeline
Property Details
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Suburb or postcode (to confirm service availability)
3. How We Use Your Information
We collect and use your information for the following purposes:
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To provide you with free quotes or solar energy consultation directly by us or our local area partner retailers
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To contact you via phone, SMS, or email regarding your enquiry
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To send marketing materials, promotions, or service updates (you may opt out at any time)
4. Disclosure to Third Parties
We do not sell your personal information. However, we may share your data with:
Internal Staff
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To process enquiries and prepare quotes
Partner Companies
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Selected local partner retailers and installers for providing free quotes and installation services
Service Providers
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Third-party contractors (e.g., electricians, installers)
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CRM and software providers required to deliver our services
Legal Requirements
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Where disclosure is required by law or to protect our legal rights
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Security measures include:
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Secure CRM systems
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Restricted access to authorised personnel only
6. Your Rights and Opt-Out Options
Under the Australian Privacy Principles, you have the right to:
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Access: Request a copy of the personal information we hold about you
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Correction: Request updates or corrections to your information
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Unsubscribe:
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Click the “Unsubscribe” link in our emails
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Reply “STOP” to any marketing SMS messages
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7. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Company Name: NovaSun Smart Energy
Phone: 0485 854 270
Email: info@novasunsmartenergy.com.au
Address: 1–3 Metro Parade, The Heroic, Mawson Lakes, SA 5095
Website: https://novasunsmartenergy.com.au/